Users must ensure sensitive data is properly protected in compliance with all VA regulations. Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 61 VA Directives 6004, 6513, and 6517 and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). ScanSnap Manager is also approved in the TRM, however, ScanSnap Manager and ScanSnap Manager for fi Series are separate technologies. ScanSnap Manager for fi Series digitizes scanned documents into Portable Document Format (PDF) or Joint Photographic Experts Group (JPEG) formats for Fujitsu fi series scanners. More information on the proper use of the TRM can be found on the If we can solve them for you $44/hr might be worth saving yourself the hassle.Technologies must be operated and maintained in accordance with Federal and Department security and You can email us if you run into other sticky problems. Parkhurst for the feedback and additional tips. Thanks again for knowing and sharing your experience." What a relief, since I have spent much of the day trying to resolve this issue. I then followed the Red Circle/Slash directions through #6 before achieving success. I did have to do the first part of the instructions a couple of times - without success. I moved the USB connection back to my hub and rebooted - ScanSoft stayed in working mode! That may allow you to help others similarly configured. "I'm using a 3.06GHz dual core processor with 4.0GB RAM and Win 7 64bit OS. Parkhurst reports success with this driver: Ĭlose ScanSnap Manager - Go to, select, and uninstall ScanSnap Manager and ScanSnap Organizer.ī. In the "Device Manager" window, check if the ScanSnap is recognized as "unknown device". Make sure the personal computer and ScanSnap are powered on and connected properly. Uninstall and re-install ScanSnap Manager: If none of the above operations resolve the problem, If this does not improve the situation, perform step 6. If your PC has multiple USB ports, connect ScanSnap with another port. If this does not improve the situation, perform step 5. If an USB hub is used, directly connect ScanSnap to your PC. If this does not improve the situation, perform step 3.ĭisconnect and re-connect the AC cable and the AC adapter (Wait at least 5 seconds before turning on the power again.) If this does not improve the situation, perform step 4. In the Device Manager window, right click on "ScanSnap S510", and from the pop-up menu, select. (*1) If the situation does not improve, perform step 2. Perform "Scan for hardware changes" or "Refresh" from Device Manager. Reboot your PC (especially if you've had your ScanSnap working before) If you cannot scan and get a red circle with a slash through it on the Blue S Scansnap icon, try these: If you are still unable to scan, run the SsDrvRepair-圆4.exe in the C:\Program Files (x86)\PFU\ScanSnap\Driver\SsDrvRepair folder. If you are unable to scan, you can try exiting the ScanSnap Manager from the bottom right hand corner of your computer screen and restart it from Start/programs/ScanSnap/Scansnap Manager. Install the Cardminder and Organizer Utilities, if desired. In START > Programs > ScanSnap Manager select "ScanSnap Manager" to test. When warned that the driver isn't signed and installing it will bring on the apocolypse, click "Continue Anyway" Launch ssWv42圆4.exe to load ScanSnap Manager.Ĭhoose to install the driver automatically and click "Next" Uninstall existing ScanSnap software in the "Programs and Features" or "Add/Remove Programs" Control Panel.(if present) It will open up into a folder containing ssWv42圆4.exe and an installation guide. If the link doesn't work, Contact First Stop Tech If something horrible happens, how can I pay for it if I didn't charge anything for what was truly believed to be solid advice, right? It might work for the s500, s300.Īll free advice from the internet should be considered to be caveat emptor. The Scansnap fix below worked for the s510. This install may work for Windows 2000, XP or Vista.Īt least one Windows 7 64-bit user installing ScanSnap S510 has been confirmed successful.
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